1. Collection of Personal Information
We are committed to protecting the privacy and security of our clients, customers, and users of our website. This Privacy Policy sets out the types of personal information we collect, how we use that information, and the steps we take to ensure its protection. By using our website and our services, you agree to the terms of this Privacy Policy.
We may collect and process the following types of personal information:
a) Contact information, such as name, address, email address, and telephone number.
b) Demographic information, such as age, gender, and occupation.
c) Financial information, such as income, assets, and credit history.
d) Property-related information, such as property address, property type, and property value.
e) Information related to your preferences, interests, and requirements in relation to real estate.
f) Technical data, such as IP address, browser type, and operating system.
We collect this information directly from you when you provide it to us, such as through our website, email, telephone, or in person, or indirectly from third parties, such as credit reporting agencies or publicly available sources.
2. Use of Personal Information
We may use your personal information for the following purposes:
a) To provide and improve our services, such as property sales, property management, and property appraisals.
b) To communicate with you, such as responding to your inquiries, sending you updates on properties, and informing you about our services and promotions.
c) To personalize your experience on our website, such as displaying relevant content and advertisements.
d) To conduct market research, analysis, and reporting.
e) To comply with legal and regulatory requirements.
3. Disclosure and Sharing of Personal Information
We may share your personal information with:
a) Our employees, agents, and contractors, who are bound by confidentiality obligations.
b) Third-party service providers, such as property inspectors, conveyancers, and financial institutions, who assist us in providing our services.
c) Software providers and technology service providers that we use in the operation of our business and for the collection, storage, processing, management, and use of personal information.
d) Government agencies, regulators, and law enforcement authorities, when required by law or to protect our rights and property.
Where we engage software providers or other technology service providers to collect, store, process, manage, or use personal information on our behalf, we maintain appropriate contractual arrangements, including Data Sharing Agreements where applicable, which set out the permitted use, handling, protection, and security of the information shared.
We take reasonable steps to ensure that third-party service providers and software providers handling personal information on our behalf have appropriate privacy, security, and data protection measures in place and only use personal information for authorised purposes.
We will not sell, rent, or trade your personal information to any third party without your consent, except where disclosure is otherwise permitted or required by law.
4. Security of Personal Information
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures may include secure data storage, access controls, encryption, and regular security assessments.
Where personal information is stored or processed by third-party software or technology providers, we take reasonable steps to ensure those providers maintain appropriate security measures and safeguards.
5. Retention of Personal Information
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory requirements, or resolve disputes. Once your information is no longer required, we will securely destroy or anonymize it.
Where personal information is held by third-party software or technology providers on our behalf, retention and deletion will also be managed in accordance with our contractual arrangements and applicable legal and regulatory requirements.
6. Access, Correction, and Deletion of Personal Information
You have the right to request access to, correction of, or deletion of your personal information held by us. To exercise these rights, please contact us using the contact details provided below.
Where your personal information is held or processed by a third-party software or technology provider on our behalf, we will take reasonable steps to assist with access, correction, or deletion requests, subject to applicable legal and regulatory requirements.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us using the details below.
We are committed to resolving any privacy issues promptly and fairly.